- 1º ANO / 1st YEAR
1º ANO / 1st YEAR
HORAS
HOURSECTS
Língua Inglesa I / English I
45
5
Língua Espanhola / Spanish
45
5
Tecnologias da Informação e Comunicação / Information and Communications Technology
45
5
Inovação e Oportunidades no Turismo e no Transporte Aéreo / Innovation and Opportunities in Tourism and Air Transport
45
5
Gestão de Empresas Turísticas / Tourism business management
45
5
Mercados e Produtos Turísticos / Markets and Tourist Products
45
5
Língua Inglesa II / English II
45
5
Fundamentos de Transporte Aéreo / Air Transport Fundamentals
45
5
Operações Turísticas e Sistemas de Reserva / Tourism Operations and Reservation Systems
45
5
Gestão de Pessoas nas Organizações / People Management in Organizations
45
5
Assistência a Passageiros em Escala / Assistance to Layover Passengers
45
4
Gestão e Planeamento de Tráfego e Transportes Complexos / Traffic and Complex Transportation Management and Planning
45
6
- 2º ANO / 2nd YEAR
2º ANO / 2nd YEAR
HORAS HOURS
ECTS
Gestão Estratégica / Strategic Management
45
5
Gestão de Projetos e Empreendedorismo / Project Management and Entrepreneurship
45
6
Legislação Turística e Direito do Transporte Aéreo / Tourism Legislation and Air Transport Law
45
4
Planeamento e Desenvolvimento da Atividade Turística / Planning and Development of the Tourism Activity
45
4
Gestão de Marketing no Turismo e na Aviação Civil / Marketing Management in Tourism and Civil Aviation
45
5
Prática Simulada da Atividade Profissional / Simulated Practice of the Professional Activity
45
6
Estágio / Internship
600
30
Approved in Notice No. (awaiting indication of the registration number of the DGES).
Course taught in partnership with ISLA Santarém - Higher Institute of Management and Administration of Santarém.
COURSE COORDINATION
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Specialist Rui Quadros
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SKILLS TO BE DEVELOPED
Coordinate and execute the operations concerning tourist and air transport activities, in particular with regard to the selection of the tourist destination, reservations/ticket sales, hosting activities, check-in, boarding, disembarkment, flights connections, handling operational irregularities and respective document and billing processing.
SPECIFIC OBJECTIVES
- Manage tourist operations in travel agencies and other operators.
- Manage bookings through computerized tourist distribution systems (GDS).
- Issue tickets regarding passenger air travel and their baggage documents.
- Coordinate and execute the processing of the imported and exported cargo.
- Manage the traffic of people, cargo and equipment, organizing the distribution of human and material resources.
- Coordinate the activities of boarding, disembarking and transit of passengers and luggage.
- Resolve or forward irregular situations related to the transit of passengers and luggage, in particular those resulting from loss or misplacement of luggage (lost & found), cancellation of flights or missed connections.
- Plan and develop tourism marketing plans for different markets and tourism products.
- Plan and develop tourism activities in line with the organization/company strategy.
TARGET AUDIENCE
+ Students who have completed secondary school (whichever path, with or without national exams)
+ Students over 23 years old (23+ access regime)
+ Students who hold a CET (Technology Specialization Course) diploma
+ Students with Higher Education diplomas (vocational retraining)
MAIN EMPLOYMENT OPPORTUNITIES
- Travel Agencies;
- Tour Operators;
- Tourism marketing companies (Tourism Management);
- Airlines (airport services);
- Technical duties in public and private entities in the tourism sector;
- Specialized projects in the leisure industry;
- Other public or private activities related to the tourist industry.
PARTNER ENTITIES
SPdH – Serviços Portugueses de Handling, SA (Groundforce); Portway – Handling de Portugal S.A.; TOP ATLANTICO-VIAGENS E TURISMO SA; RASO VIAGENS E TURISMO, SA; OMNI HAMDLING – SOCIEDADE DE APOIO A AERONAVES LDA; White Airways, S.A.; SPRINGJET.
QUALIFICATION TITLE
Professional Higher Technician in Tourism and Air Transport.
SCHEDULE
Nighttime or Daytime
* ISEC Lisboa may open night/day classes, depending on the number of students enrolled and their preferences.
STUDY PROGRAM
COURSE'S TOTAL DURATION
2 Years
ACCESS REQUIREMENTS
+ International Student
+ Secondary School Completion
+ Students over 23 years old (23+ access regime)
+ Technology Specialization Diploma Holders – Professional Senior Technician Diploma Holders – Holders of Other Higher Education Diplomas;
PREREQUISITES
None
EQUIPMENT AND TEACHING MATERIAL
Library; computer lab; aeronautics lab; Galileo GDS system and Galileo Reservation system (via collaboration with ISLA Santarém).
ACCREDITATIONS AND DIPLOMA RECOGNITION
+ This course grants the credits to later pursue a bachelor's degree, as provided for in Article 45, No. 1, paragraph b),Decree-Law No.65/2018 of August 16, namely concerning the Aeronautical Management and Hotel Management Bachelor's Degrees of ISEC Lisboa. Awaiting approval from the Technical-Scientific Board.